Refund & Cancellation policy
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REFUND CANCELLATION POLICIES
At Cabwale.cab, we understand that plans can change, and flexibility is key. Our Refund and Cancellation Policies are designed to provide clarity and fairness for our passengers. By using our services, you agree to adhere to the following policies:
1. Cancellation Policy
1.1 General Guidelines:
- Cancellations can be made through the Cabwale.cab app or by contacting our customer support.
- Cancellation charges may apply, depending on the timing of the cancellation.
1.2 Cancellation Charges:
- Cancellation charges are determined based on factors such as distance, time of cancellation, and driver availability.
- Details of cancellation charges can be found in the Cabwale.cab app or on our website.
1.3 Last-Minute Cancellations:
- For cancellations made within a specified time frame of the scheduled pickup, additional charges may apply.
2. Refund Policy
2.1 Eligibility for Refunds:
- Refunds may be processed for cancellations made within the eligible refund period.
- Refunds are not applicable to completed rides.
2.2 Refund Processing Time:
- Refunds are typically processed within [insert number of days]. However, the actual processing time may vary based on your payment method and banking institutions.
2.3 Refund Method:
- Refunds will be issued through the original payment method used for the booking.
3. No-Show Policy
- A "no-show" occurs when a passenger fails to appear at the designated pickup location within a specified time frame.
3.2 No-Show Charges:
- Charges may apply for no-shows, and the amount is determined by factors such as driver wait time and distance traveled.
4. Service Interruptions and Disruptions
4.1 Unforeseen Circumstances:
- In the event of service interruptions due to unforeseen circumstances such as severe weather, strikes, or technical issues, Cabwale.cab reserves the right to modify or cancel bookings.
4.2 Notification of Changes:
- Passengers will be notified of any service modifications or disruptions as soon as possible.
5. Contact Us
If you have any questions or concerns regarding our Refund and Cancellation Policies, please contact our customer support at [insert contact information].
6. Policy Updates
Cabwale.cab reserves the right to update these Refund and Cancellation Policies. Any changes will be communicated to users, and continued use of our services implies acceptance of the modified policies.
At Cabwale.cab, we are committed to providing transparent and fair policies to ensure a positive experience for our passengers. We appreciate your understanding and cooperation with our Refund and Cancellation Policies.
Thank you for choosing Cabwale.cab for your transportation needs.